CUSTOMER SERVICE:
CONTACT
REGISTER
ORDERING AND SHIPPING
DELIVERY TIME
DELIVERY ADDRESS
RETURNS
EXCHANGE
PAYMENT METHODS
PAYMENT SECURITY AND 3-D SECURE
ONLINE ARTICLES AND ONLINE IMAGES
CONTACT:
Feel free to contact us anytime via email at Kontakt@fake-style.com or at
the telephone number: +49 40808065300 . Our telephone customer service is available from Monday to Friday
We are available from 9:00 am to 5:00 pm (except public holidays). Alternatively, you can
You are also welcome to use our contact form.
Our team will be dedicated to helping you and answering any questions regarding sizes, fits, items,
Payments and shipment information.
REGISTER:
To register, please click on the button at the top right of the homepage of our website www.fake-style.com.
Link. Please click this link to register. Enter your email address and
You can then set a personal password. You can change your personal
View and change data if necessary (e.g. your billing and delivery address, your personal
password or your email address).
ORDERING AND SHIPPING:
Once you have found the item you want, you can order it in your size
You can then place the item in your shopping cart, where it will be stored. If you are interested in other items from fake-style.com, you can simply
Continue shopping and add the additional items to your shopping cart. Please note that
shopping experience that items in the shopping cart are not reserved. Should a
If another buyer purchases one of the items in the corresponding size, it will be removed from your
Shopping cart removed.
You can complete your order very comfortably as a registered customer, it is of course
It is also possible to order without registration. If you are a new customer on our website,
style.com and would like to register, simply click on the “Register” button (see
Register section) and enter your personal details. When you register, your address
directly into the order form, making the entire process incredibly simple. Now follow
the website instructions, which guide you step by step through the address details and the
You will receive an email confirmation after completing your payment.
Order and after the goods have left our premises. Shipping within Germany is free of charge. Within the European Union, we charge a flat shipping fee of EUR 15.00. Outside the European Union, we charge a flat shipping fee of EUR 30.00.
Different delivery address:
In our online shop www.fake-style.com you can of course also order your
Select a different delivery address than the billing address.
Change or cancel your order:
After your order has been confirmed or shipped in our online shop fake-style.com,
Unfortunately, the order can no longer be changed.
SHIPMENT TRACKING:
We will notify you by email once your items have been processed and shipped.
DELIVERY TIME:
The delivery times are listed directly with the article and are valid from the date of the order process, provided
not otherwise stated. We ask for your understanding that due to our high
Quality standards for our products, sometimes longer delivery times can occur.
DELIVERY ADDRESS:
Unfortunately, we are unable to deliver to poste restante addresses or PO boxes.
RETURNS AND COMPLAINTS:
You can return your order within 14 days of delivery. You will receive your money
You can then, of course, return the items, less the shipping costs incurred by us. However, we can only accept returns if they show no signs of wear, are undamaged, and have not been cleaned. Furthermore, we do not accept returns of worn items or items used beyond the fitting. Please package the items properly, as they were received. Please also note that we can only accept items with all tags and labels attached. Items must be returned in their original packaging to ensure they are properly protected during transport. Unfortunately, we cannot accept returns that do not fully meet the above conditions.
RETURN PROCESS:
1. You can simply inform us by email at kontakt@fake-style.com or use our
Use contact form.
2. Please make sure that all items you wish to return to us have the attached
Labels and tags must be included and packed in the original packaging (see also
our further conditions under section “Returns and Complaints”). Please stick
a return label on the packaging with your sender and the recipient. The recipient of the
Return is the company:
FAKE style
Schieck Generationship GmbH & Co. KG,
Trostbrücke 1, 20457 Hamburg (Germany)
Please note that we are not liable for any problems caused by shipping with a parcel service
It may take up to 5 business days for us to process your return. After
Once your return has been recorded and processed, you will receive an email from us confirming your return.
Refund will then be made to the credit or debit card or account you used for the
Depending on the credit institution, it may take up to ten business days until
Refunds will appear on your bank statement. Please note that processing
Refunds for payments may take up to 30 days. Please also note that
In certain periods or situations, the processing time of your return may be delayed
can.
EXCHANGE:
We do not currently offer exchanges. Please return the items in question as described above.
and place a new order with the desired items.
PAYMENT METHODS:
Credit card payments:
Your credit card will not be charged until your order has left our warehouse.
We accept the following credit cards:
– MasterCard
– Visa
– American Express.
Paypal payments:
If you pay via PayPal, the amount will be debited on the day of the order.
By clicking on the payment method PAYPAL you will be redirected there, log in and
Check the PAYPAL delivery address and the invoice amount and then complete the process
of payment. You will then automatically be taken back to our website.
If you return the item, the amount will be credited back to your PayPal account.
Apple Pay:
In addition, you can also pay using Apple Pay on an Apple device.
GiroPay:
You can also pay quickly and securely via online transfer. This requires a checking account activated for online banking with one of the banks participating in Giropay. During the ordering process, you will then be automatically redirected to your bank's website via a secure connection. You enter all your personal banking information directly on your bank's website and initiate a transfer to us.
Instant bank transfer:
The purchase amount is transferred immediately and directly to our bank account. Sofortüberweisung is a payment method with TÜV certification and TÜV-tested transaction security. Using the secure payment form, which is not accessible to us, Sofortüberweisung automatically places a transfer in your online bank account in real time.
Purchase on account:
After an appropriate credit check, a purchase on account is also possible.
If the item is returned, the amount will be credited back to your bank account.
PAYMENT SECURITY AND 3-D SECURE:
Your credit card information is encrypted in our system using 128-bit SSL technology.
This extremely high and widespread security standard means that your shopping experience at
www.fake-style.com with your credit card is safe. Your data will not be
made accessible to third parties. Credit card payments are also processed by the international
Protected by the recognized security standard 3-D Secure. The MasterCard®
SecureCode™” and “Verified by Visa” you as the cardholder can complete the transaction with your
personalized password known only to you. Once you have completed your order
your password will be requested from your bank via a secure form.
Your card will be protected from potential fraud attempts by unauthorized third parties.
For the website www.fake-style.com we use the security software SSL (Secure Socket Layer).
This is an asymmetric Internet encryption method that prevents
your credit card information may be intercepted or manipulated during transmission. Therefore,
Any unauthorized access to this data during transmission over the Internet is excluded.
To ensure a safe shopping experience, we use the Secure Socket Layer (SSL)
Technology. This encrypts and protects the data you send us over the Internet. If
If SSL is enabled, you will see a padlock at the top of your browser. You can find more information
about registering for the digital SSL certificate when you click on the padlock.
You can also see that the URL in your browser is prefixed with “https:” instead of the usual
"http:" begins. This means it's in protected mode.
You can trust that your personal data will be treated confidentially.
Your order and credit card details are protected with SSL (Secure Socket Layer) and 3-D Secure
encrypted. To use 3-D Secure, however, you must register with your bank
required. You can find further information in our privacy policy.
ONLINE ARTICLES AND ONLINE IMAGES:
Please note that the colors of the items shown on our website www.fake-style.com,
may differ slightly from the original due to different computer configurations
We therefore cannot accept any liability for any discrepancies. Any unauthorized use of the
Images or texts on our website www.fake-style.com are without express written
Permit prohibited. Any violation will be prosecuted by law.